Qualified Labor – June 2017

Certification: education and credentials add value to services offered by Mike Sima, Midtown Tile

By Terryn Rutford, Social Structure Marketing

Mike Sima, owner of Midtown Tile in Omaha, Neb., received some hometown advice early on in his career that has stuck with him through the last decade. “Never present anything to your customer that you wouldn’t present to your mother,” Sima said. This advice has served him well over the years. In fact, Sima credits it for his success as a one-man operation that specializes in residential remodeling and new construction.

Moreover, Sima believes in educating oneself to be prepared for any situation on a job site. This is where becoming a Certified Tile Installer (CTI) comes in.

“I feel like [certification] sets me apart from the trowel-and-bucket guys,” Sima said. “I went out to prove to myself (and to my clients) that I have the knowledge and skill set to do my job right. I hold myself to a higher standard.”

Certification, presented by the Ceramic Tile Education Foundation (CTEF) provides the opportunity for tile installers to prove their skill and knowledge of tile installation. Becoming a CTI increases one’s level of professionalism and allows those certified to offer their clients further proof of their dedication and expertise in the field.

“I wanted to test myself and my abilities,” Sima said, when asked why he became certified. “I also use [certification] as a marketing and educational tool. I try to educate every customer about certification and why it is important.” Certification and education in general has also increased Sima’s bottom line. “I find that the knowledge I have learned, the fact that I am certified, and naturally being a people person has helped me gain the trust of clients,” Sima said.

Sima, a member of the Facebook group TileGeeks, found out about certification from his fellow TileGeeks. This highlights the importance of being involved with the industry.

So why should others become certified? “I would tell them to test themselves,” Sima said. “Get in there and push yourself. It is rewarding. It is a marketing tool. It is a brotherhood.” Sima now uses the NTCA and CTEF logos in his correspondence, and will soon be adding them to his business cards and other promotional material.

Being a NTCA member and a CTI gives Sima a leg up in the industry. “With anything I learn, I feel my work should be valued more,” Sima said. “This is just one more reason to feel more confident with my bids for jobs.”

Qualified Labor – May 2017

The Tile Shop, Rubi Tools team up for CTI tests in Lombard, Ill.

Both companies provide perks, benefits to CTI candidates

By Terryn Rutford, Social Structure Marketing

In seven years, the number of Certified Tile Installers has grown from zero to over 1,308. With the establishment of Kevin Insalato as the Regional Evaluator coordinator and a team of 16 Regional Evaluators, the potential to certify many quality installers and elevate the quality of tilework around the country is growing.

Industry sponsors have kept the program going, providing locations for testing, materials, and catered meals and  snacks for CTI candidates. Back in March, The Tile Shop and Rubi Tools teamed up for one of many Certified Tile Installation (CTI) tests at The Tile Shop in Lombard, Ill.

Both companies are providing some great benefits to all CTI candidates. When you register with the Ceramic  Tile Education Foundation (CTEF) to take the CTI test and request to take the test at a Tile Shop location, registration will only cost $200. Once the CTI candidate passes the written test, the hands-on test will be scheduled at a Tile Shop location; if that is successfully passed,  The Tile Shop will pay the balance of the CTI test registration. The program is available nationwide.

Rubi Tools is also providing a bonus to all CTI candidates. Along with a trowel and spacers, Rubi will provide its new Rubi rubber bucket, which is designed to allow installers to hammer out dried mortar or grout without damaging the bucket. The bucket should not only save time, but money as well. In addition to the tool kit, Rubi will also be offering a $50.00 coupon as part of the CTI vouchers provided to every CTI candidate who successfully passes the test.

The CTI test in March was a success thanks to the Tile Shop regional sales manager, Dacy Corlee, and Rafael Rodriguez of Rubi Tools. The CTI candidates at this event were Nicholas Roth from All about Tile in Adrian, Mich., John Martin from John Martin Tile in Decatur, Ill., Greg Twarog from Surfaces 15 in Downers Grove, Ill., Omar Delacruz from Omar’s Custom Flooring in Chicago, Ill., Jamiel Sabir from California Flooring in Manteno, Ill., and Joe Voss from Voss Home in Frankfort, Ill.

For more information about taking the Certified Tile Installer exam, visit www.ceramictilefoundation.org/tile-certification-overview-ctef.

 

 

(l to r) Nicholas Roth, The Tile Shop regional salesmanager; Dacy Corlee, John Martin, Greg Twarog, Omar Delacruz, Jamiel Sabir, Joe Voss, and Regional Evaluator Rafael Lopez.

 

Rubi Tools provides a bonus to all CTI candidates. Along with a trowel and spacers, Rubi provides its new Rubi rubber bucket, which is designed to allow installers to hammer out dried mortar or grout without damaging the bucket, and a $50 coupon as part of the CTI vouchers for those who successfully pass the CTI exam

When CTI candidates request to take a CTI test at a Tile Shop location, registration will be only $200.Once the candidate successfully passes the exam, The Tile Shop will pay the balance of the CTI test registration.  The program is available nationwide

 

Qualified Labor: The Benefits of Certification

The Certified Tile Installer (CTI) program run by the Certified Tile Education Foundation (CTEF) encourages installers to test their skills against industry standards. It offers industry members the chance to establish their place among the best and brightest installers. During Total Solutions Plus in Palm Desert last October, Becky Serbin interviewed several NTCA members about the benefits of certification.

Sullivan

“It really is a way for me to categorize my installers as well as let them know where they stand,” said Dirk Sullivan, NTCA state ambassador for Oregon and owner of Hawthorne Tile, and State Ambassador. “It helps them want to move forward in the industry and to know what they have to do to get there.” The CTI program leads to bet- ter installations and increased wages across the industry.

Brookes

Martin Brookes, with Heritage Marble and Tile in Mill Valley, Calif., and NTCA 2nd vice president, said, “We’ve had great Brookes success using the program to elevate workmanship, to elevate the confidence of our guys to do higher-end installations, and higher commitment to the standard of quality of work. It’s been really advantageous to Heritage Marble and Tile.”

Denny

As the industry rises in reputation and reliability, its members benefit. “The CTI program allows me to offer something to my customers that not Denny everyone else can,” said Brad Denny, NTCA regional director and State Ambassador, and project manager at Nichols Tile & Terrazzo Co. Inc., Joelton, Tenn.

 

Albrecht

In addition to being a benefit to the installer, the CTI program is a boon to the installation company. “We’ve been located by people across the country using the database through the CTEF and NTCA websites,” said Erin Albrecht, chief operations officer of J&R Tile in San Antonio, Texas. And every year the construction industry is recognizing certi cation as more important.

Woelfel

Artcraft Granite, Marble & Tile Co. saw a huge financial benefit after
receiving a request for certified installers. “Five years ago
we had an owner call us and say, we’re looking for CTEF-certified installers and we can’t find anyone who knows what they’re doing,” said James Woelfel, Artcraft vice president and NTCA chairman of the board. “It generated at least a billion dollars worth of work over the last six years,” he said.

Overall, certification raises the industry standard and encourages
quality installation.

Fox

“I think what we have seen is a different culture of professionalism in the trade,” said Kevin Fox, president and owner of Fox Ceramic Tile, Inc., in St. Marys, Kan., and chairman of the NTCA Methods and Standards Committee. “It took us a while to get a buy-in on it. We have a lot of installers that have been doing [installation] for 20 to 30 years, so it took me a while to convince them to validate their skills. We need those skills validated as a company as we’re talk- ing to general contractors, especially those who aren’t familiar with us. And we also need it validated for even repeat custom- ers that are looking for clients that will provide a consistent product.”

Howard

The tile industry toward certification as a standard. Martin Howard of David Allen Company in Raleigh, N.C., and current NTCA president, observed, “It really does set you apart from your competitors and it also validates your skill and it validates the knowledge that you have and the hard work you’ve put in to get where you are.” The more installers who are certified the better off the industry is as a whole.

Hohn

Jan Hohn of Hohn & Hohn, Inc., in St. Paul, Minn., said, “It was a selling point I could talk to general contractors about, to architects, and designers to let Hohn them know we had passed a national test and it said we were qualified to install tile.” As more contractors, architects, and designers recognize certification as evidence of quality installers, certification will become ever more important to the industry and its members.

For more information, visit https://www.ceramictilefoundation.org/certified-tile-installer-cti-program.

OSHA to delay enforcing crystalline silica standard in the construction industry

The U.S. Department of Labor’s Occupational Safety and Health Administration today announced a delay in enforcement of the crystalline silica standard that applies to the construction industry to conduct additional outreach and provide educational materials and guidance for employers.
The agency has determined that additional guidance is necessary due to the unique nature of the requirements in the construction standard. Originally scheduled to begin June 23, 2017, enforcement will now begin Sept. 23, 2017.
OSHA expects employers in the construction industry to continue to take steps either to come into compliance with the new permissible exposure limit, or to implement specific dust controls for certain operations as provided in Table 1 of the standard. Construction employers should also continue to prepare to implement the standard’s other requirements, including exposure assessment, medical surveillance and employee training.
Under the Occupational Safety and Health Act of 1970, employers are responsible for providing safe and healthful workplaces for their employees. OSHA’s role is to ensure these conditions for America’s working men and women by setting and enforcing standards, and providing training, education and assistance. For more information, visit www.osha.gov.

TileLetter and NTCA will keep you informed on developments regarding the standard.

Qualified Labor – April 2017

For John Mourelatos, CTI testing is about proving your skill as a professional

Raising the bar and learning time management skills are bonuses of the CTI test

By Terryn Rutford, Social Structure Marketing

John Mourelatos recently became a Certified Tile Installer (CTI) in January after successfully completing the hands-on portion of the test at The International Surfaces Event (TISE West) in Las Vegas. After 20 years in the tile industry, Mourelatos knew that in order to take his company to the next level he needed to get certified.

John Mourelatos, a NTCA member for 11 years, an Arizona State Ambassador and now a member of the NTCA Training and Education Committee.

My goal to become a CTI started shortly after the program was developed,” Mourelatos said. He tried to get enough interest to bring testing to his home city of Tucson, but after failing for several years, he decided it was time to take the test however he could. “Ed Siebern, my installer of 12 years, and I are now the first and only Certified Tile installers in our area of Tucson, Arizona!” Mourelatos noted.

Mourelatos Tile Pro Inc. was founded by Mourelatos in 2004. It has three employees including Mourelatos, two of which are now CTIs. “I was interested in [becoming certified] not only to support the CTI program, but also to take my skill to the next level, to demonstrate that I am dedicated to continuing education in our industry,” Mourelatos said. Certification is especially important in places like Tucson where there is no institutional standard for tile installers. Because of this lack of formal standard, Mourelatos said, “I feel it is imperative to support continuing education opportunities locally and nationally.” He added, “I am working on coordinating more awareness about the value of educational opportunities as well as CTI and ACT (Advanced Certification for Tile Installers) in my area.”

Mourelatos works hard to further the goals and vision of the National Tile Contractor’s Association (NTCA). He has been an NTCA member for 11 years. Five years ago he became an Arizona State Ambassador, and more recently joined the NTCA Membership and Training and Education Committee. “I believe that the NTCA is working hard to help the tile contractor succeed in business and installations,” Mourelatos said. “And I want to be a part of that. I want to bring that back to my local area and share it with other contractors and installers.

Mourelatos believes in the value of becoming a CTI. “Being able to demonstrate your skill in a testing

John Mourelatos is intent on his task, as he takes the hands-on portion of the Certified Tile Installer exam during TISE West 2017 in Las Vegas.

environment by a third party,” said Mourelatos, “that shows the value of the CTI program.”

Such an exam is only valuable if it really tests the mettle of those taking it. Mourelatos stated, “The CTI test challenges your skills in all facets of ceramic tile installation, from the details of prep work, the layout, cutting and installing of the tile, to the finish work.” Moreover, Mourelatos believes time management is a key lesson of the CTI test. “A well-managed day can bring production up to a profitable level,” he said.

Mourelatos encourages all tile installers to take the CTI. “I think that today’s tile contractors are continually striving to define their company’s strength and to show the benefits of hiring a qualified installation company,” Mourelatos said. “The CTI and ACT programs set the bar higher for installers to demonstrate their knowledge, which will result in respect for the tile installation trade. In this day and age of 30-minute ‘How to Install Tile’ sessions at your local hardware store, CTI and ACT help in proving your skill as a professional.”

Qualified Labor – March 2017

The Benefits of Certification

By Terryn Rutford, Social Structure Marketing

The Certified Tile Installer (CTI) program run by the Certified Tile Education Foundation (CTEF)  encourages installers to test their skills against industry standards. It offers industry members the chance to establish their place among the best and brightest installers. During Total Solutions Plus in

Dirk Sullivan

Palm Desert last October, several NTCA members were interviewed about the benefits of certification.

 

 “It really is a way for me to categorize my installers as well as let them know where they stand,” said Dirk Sullivan, NTCA state ambassador for Oregon and owner of Hawthorne Tile, and State Ambassador. “It helps them want to move forward in the industry and to know what they have to do to get there.”

Martin Brookes

 

 

The CTI program leads to better installations and increased wages across the industry. Martin Brookes, with Heritage Marble and Tile in Mill Valley, Calif., and NTCA 2nd Vice president said, “We’ve had great success using the program to elevate workmanship,  to elevate the confidence of our guys to do higher-end installations, and higher commitment to the standard of quality of

Brad Denny

work. It’s been really advantageous to Heritage Marble and Tile.”

 

 

As the industry rises in reputation and reliability, its members benefit. “The CTI program allows me to offer something to my customers that not everyone else can,” said Brad Denny, NTCA regional director and State Ambassador, and project manager at Nichols Tile & Terrazzo Co. Inc., Joelton, Tenn.

Erin Albrecht

 

In addition to being a benefit to the installer, the CTI program is a boon to the installation company. “We’ve been located by people across the country using the database through the CTEF and NTCA websites,” said Erin Albrecht, chief operations officer of J&R Tile in San Antonio, Texas. And every year the construction industry is recognizing certification as more important.

James Woelfel

Artcraft Granite, Marble & Tile Co. saw a huge financial benefit after receiving a request for certified installers. “Five years ago we had an owner call us and say, we’re looking for CTEF-certified installers and we can’t find anyone who knows what they’re doing,” said James Woelfel, Artcraft vice president and NTCA chairman of the board. “It generated at least a billion dollars worth of work over the last six years,” he said.

Overall, certification raises the industry standard and encourages quality installation. “I think what we have seen is a different culture of

Kevin Fox

professionalism in the trade,” said Kevin Fox, president and owner of Fox Ceramic Tile, Inc., in St. Marys, Kan., and chairman of the NTCA Methods and Standards Committee. “It took us a while to get a buy in on it. We have a lot of installers that have been doing [installation] for 20 to 30 years, so it took me a while to convince them to validate their skills. We need those skills validated as a company as we’re talking to general contractors, especially those who aren’t familiar with us. And we also need it validated for even repeat customers that are looking for clients that will provide a consistent product.”

Martin Howard

The tile industry is moving toward certification as a standard. Martin Howard of David Allen Company in Raleigh, N.C., and current NTCA president observed, “It really does set you apart from your competitors and it also validates your skill and it validates the knowledge that you have and the hard work you’ve put in to get where you are.” The more installers who are certified the better off the industry is as a whole.

Jan Hohn

Jan Hohn of Hohn & Hohn, Inc., in St. Paul, Minn., said, “It was a selling point I could talk to general contractors about, to architects, and designers to let them know we had passed a national test and it said we were qualified to install tile.” As more contractors, architects, and designers recognize certification as evidence of quality installers, certification will become ever more important to the industry and its members.

For more information, visit https://www.ceramictilefoundation.org/certified-tile-installer-cti-program.

30 Openings available for CTI test at Coverings; Registration fee reduced during the show

Are you – or someone you know – ready to become a Certified Tile Installer (CTI)?

CTEF is making it easy for you to add this credential to your business. At at Coverings17 in Orlando, Florida, there are 30 openings over three days for the hands-on test. Choose between Tuesday, April 4, Wednesday, April 5 or Thursday, April 6.

In addition, during Coverings 17, you can register for the CTI exam for only $295 — that’s a $200 savings over the standard $495 exam fee.

To learn more about the CTI program, click on Becoming a Certified Tile Installer: What’s Involved?

The future of the tile industry depends on having trusted professionals who are nationally recognized as qualified labor. Sign up today – and invite a colleague — to become part of the future!

Register here:http://bit.ly/2nxqNro.

 

New Regional Evaluators expand CTI Certification opportunities

New Regional Evaluators expand CTI Certification opportunities

As of TISE West/Surfaces, there are 10 new Regional Evaluators at your service for the Ceramic  Tile Education Foundation’s (CTEF)  Certified Tile Installer (CTI)  Certification program. That means that installers no longer need wait until classes reach 10 or more students before they are able to take the hands-on portion of the exam and achieve industry-recognized certification and validation of skills and knowledge.

Qualified labor, like CTI Certification and the Advanced Certifications for Tile Installers (ACT), has been included in the MasterSpec and is being specified by more members of the A&D community.

Brad Denny (l.) and Dave Rogers are two new CTI Regional Evaluators.

The CTI test consists of a written, open-book, 155 question, multiple-choice exam that can be taken online and a live, in-person, hands-on test, which is monitored and assessed by Regional Evaluators. In it, installers must demonstrate their ability to execute a complex layout and proper installation of vapor retarder membrane, backer board, tile (walls and floors), cementitious grout, and flexible sealant (caulk). For each installation material, the applicant is scored on the various aspects of workmanship relevant to producing an installation that will endure use and satisfy the discriminating client.

Those who pass both parts of the exam receive a CTI certificate, plastic wallet ID card, CTI logo for use on cards, vehicles, websites and other marketing materials, consumer brochures and a listing on the CTEF website.  Any installer who has had at least two years of verifiable experience as the lead installer setting ceramic tile on a full-time basis is eligible to take the CTI exam. Study materials are supplied for those undergoing the test.

Led by Regional Evaluator coordinator Kevin Insalato, this troupe of Regional Evaluators now includes:

  • Brad Denny, Nichols Tile & Terrazzo – Joelton, Tenn.
  • Dan Hecox, Hecox Construction – York, Neb.
  • Joe Kerber at Kerber Tile – Shakopee, Minn.
  • Matt Newbold, Elite tile Setters – Lehi Utah.
  • Dave Rogers, Welch Tile – Kent City, Mich.
  • Tom Cravillion, Cravillion Tile – Plymouth, Wis.
  • Triniti Vigil, J&R Tile – San Antonio Texas.
  • Rafael Lopez, California Flooring – Manteno, Ill.
  • Mark Heinlein, NTCA trainer
  • Robb Roderick , NTCA trainer

In addition, Scott Carothers, director of Training and Certification for CTEF, is conducting CTI exams, with plans to concentrate on and grow  ACT certifications in the future. This team of evaluators has expanded the opportunities for CTI certification. The current schedule of CTI certifications is as follows:

  • February 21 – Heuler Tile, Pewaukee, WI
  • March 10 –CTEF Facility, Pendleton, SC
  • March 17 –ISC Surfaces, Kansas City, KS
  • March 18 – The Tile Shop, Lombard, Ill.
  • April 4-6 –Coverings ’17, Orlando, FL
  • April 25 – Fire Keepers Casino, Battle Creek, MI.
  • May 12 – CTEF Facility, Pendleton, SC
  • May 19 – ISC Surfaces, Kansas City, KS
  • July 14 – CTEF Facility, Pendleton, SC
  • September 15 – CTEF Facility, Pendleton, SC
  • September 22 – ISC Surfaces, Kansas City, KS
  • November 17 – CTEF Facility, Pendleton, SC
  • December 8 –ISC Surfaces, Kansas City, KS

There are two more March testing dates in regional locales in Utah and San Antonio awaiting approval.

Visit the CTEF website at https://www.ceramictilefoundation.o

CTI Regional Evaluator coordinator Kevin Insalato (r.) with NTCA assistant executive director Jim Olson during TISE West/Surfaces 2017.

rg/events to check the calendar for new locations and CTI test opportunities as they become available; and this site to https://www.ceramictilefoundation.org/certified-tile-installer-cti-program to learn more about becoming a Certified Tile Installer.

QUALIFIED LABOR – JANUARY 2017

CTEF, NTCA develop Regional Evaluator program to facilitate CTI testing

By Kevin Insalato,
Regional Evaluator Coordinator

The CTEF and the NTCA are listening. The demand for qualified labor is RED HOT. If you are a talented and quality-oriented tile installer, you are in demand. The best way to prove to a dealer, tile contractor or consumer that you are a qualified installer is to pass the Certified Tile Installer (CTI) test.
In the past, the demand for CTI testing outpaced the supply. But NTCA’s Bart Bettiga and Jim Olson and CTEF’s Scott Carothers heard the screams to be tested and took action. The NTCA has tasked me to develop a plan to meet the demand for testing installers across the United States.

Invested in training
My name is Kevin Insalato, Region 5 Director and Board Member for the NTCA. I am the owner of California Flooring, which installs all types of flooring and performs full-bathroom remodeling. Our employees believe in training. Five are CTIs, one installer just took the CTI test, and our newest employee is taking the online Apprenticeship Program at the NTCA University (http://www.tile-assn.com/?page=NTCAU). Two of our CTIs are also ACT-Certified in Large Format Tile. California Flooring is a small residential business.

The CTI Evaluator program expands
Originally, the CTEF had one evaluator, but the demand for additional testing grew that number to four evaluators testing new candidates. We started a Regional Evaluator (RE) program to add and localize our REs. The training for this new group of REs began in November 2016. We held a three-day session for eight new evaluators in Chicago. All 12 Regional Evaluators worked together to revamp the original evaluation program and streamline the testing. Our intention is to provide a grading system that is transparent, fair and maintains the integrity of the CTI test.
The future of CTI testing will continue to pair candidates and distributor / manufacturer host sites. The mobility and regional advantages of our new REs will benefit NTCA members and non-members alike. The honor of hosting a CTI test is now available to those dealers and contractors willing to share their facilities. Contact me at kevininsalato@gmail.com and we will get you on the list to be tested.

New program details:
Discounts and coupons
The amazing news about the test is the cost is only $495. This covers both the cost of your written test and hands-on skills test. All the materials you will need to prepare for this test are included. There are also videos available that will assist you to prepare for the hands-on test section.
The manufacturers recognize the importance of this test and support it strongly. You will receive $1,200 in manufacturers’ coupons after successfully passing your test.
Great news for dealers or contractors planning to test three or more employees at one time – we have a discount for you. The test price is lowered to $395 and you still receive $950 in coupons for each candidate that passes the CTI test. If you are a large dealer or contractor and we test 10 or more of your employees at one time, your test price is only $295 each, with coupons worth $ 700 for every candidate that passes the CTI tests.
The CTEF wants to continue to thank past supporters of the CTI program. For this reason, after you pay for 10 candidates to take the CTI test, every additional candidate will qualify for the top discount price of $295 with a return of $700 in coupons for every successful test candidate. We will meet your demands and get you tested. The tile industry wants you to become a Certified Tile Installer and they are willing to prove it!

Qualified Labor – December 2016

ctiCertification: providing a bridge to the larger tile community for Charles Nolen, Miller’s Flooring America

By Terryn Rutford, Social Structure Marketing

Charles Nolen was recently named an Indiana State Ambassador for the National Tile Contractor’s Association (NTCA), an adjunct role to his position with Miller’s Flooring America, which does all types of flooring installation in Lafayette, Ind. In 2016, after more than 20 years in the industry, Nolen became a Certified Tile Installer (CTI) at Coverings 16 this past April.

nolen-1Nolen said, “The written test was very interesting for me. It made me really get into my books. I have had all the books for years, but I just didn’t get that deep into the coefficient of friction side of things.” Nolen’s tile installations have always closely followed the TCNA Handbook, but he said, “Clients seem to really like the [CTI] logo and confirmation they made the right decision.”

Nolen said being certified is, “A way to say I’m different. I don’t just tile, I make a project come to life, bringing people’s dreams to reality, not just at the surface. What is underneath is done just as correctly as what you see visually. Tile isn’t just a designer object, it’s a tile assembly that must function with the consumer in mind for years to come.”

Tile certification is a way to confirm to consumers the quality of a company’s craftsmanship and workmanship. Nolen’s company already has a great reputation for “coming in, demoing, and redoing work,” he said. “Certification lets them know they have come to the right place and they definitely seem to relax and breathe knowing they will get better results.”

The biggest change for Nolen since becoming certified has been his connection to the larger tile community. Nolen said, “I have reached out to many peers in the business, joining [the] Tile Geeks [Facebook Group] and networking with those who have truly paved the way in the tile world.”

Certification is one of the most important advances being made in the industry as a whole, Nolen said. It is a way for the Ceramic Tile Education Foundation, “to put the stamp on [the industry] and say, ‘Hey look, there are great installers out there’.” Certification opened up a lot of doors for Nolen, only the most recent of which was becoming the NTCA’s Indiana State Ambassador. “Being able to display the logo and holding the card is priceless,” Nolen said.

nolen-3

 

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